I acquired my bowflex power pro eight years ago, and it has been the first method of strength training that I have been able to stick with -- with very favorable results.
Last Monday the carriage on which the seat rides broke as I was working out. I called Bowflex/Nautilus and reported my problem, fully expecting a hassle with respect to obtaining a replacement part. After all, this particular model is no longer made anymore, and what vendor these days really lives up to warranty promises? To my surprise, the person I spoke with was cheerful, friendly, and genuinely interested in taking care of my problem. Within 2 days a replacement part was on my doorstep -- and this new part is made out of heavy guage metal instead of plastic! My Bowflex is repaired and is operating better than ever with this new heavy-duty seat support!
My thanks to Bowflex for enabling me to sustain my exercise program with no hiatus!