Bowflex® Buy Back Guarantee
Your satisfaction is guaranteed. If you're not 100% satisfied with your purchase, simply contact our Customer Care department at (800) 605-3369 within six weeks of delivery for a Return Merchandise Authorization (RMA) number (see exclusions). Refund is less all shipping and handling.
This policy applies to products purchased direct from Nautilus, Inc. and includes Bowflex®, Schwinn® Fitness, Nautilus® and Universal® products. If you purchased a Nautilus, Inc. fitness product from a retail store, please refer to the store return policy.
Nautilus, Inc accepts returns of merchandise only under the following conditions.
- You must receive a RMA number from Nautilus before shipping the product to us.
- The merchandise must be returned within the Satisfaction Period specified.
- Products returned without a RMA number will not be refunded or credited and will be discarded.
- Your return must be received no later than two (2) weeks after we have provided your RMA number.
- Products must be returned undamaged in suitable packaging (preferably original cartons).
- Must be in original condition with all accessories and materials included.
- Refunds do not include shipping and handling or assembly fees.
Nautilus, Inc. defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by Nautilus. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause Nautilus, Inc. to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and Nautilus will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.
Order Cancellation Policy
Your order begins processing as soon as you click the "Submit" button. After submission, it may be possible to cancel your order by calling us directly. Once inventory has been allocated to your order, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.
If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.
* Exclusions to Six Week Satisfaction Guarantee: Bowflex BodyTower™, CoreBody Reformer®, Peak Fit System™
Please feel free to contact our friendly and knowledgeable customer care group:
Give us a call at (800) 605-3369 for all questions, especially those regarding:
- Order status
- Ordering Machine Parts
(Please allow up to 72 hours for a reply.)
Monday - Friday: 6AM to 5PM PST
Saturday, Sunday: Closed
Our Customer Care Mission:
"To enrich our customers' lives by creating great experiences through friendly and understanding service."