Returns and Cancellations

Your satisfaction is guaranteed. If in the first 30 days from the date of delivery*, you’re not fully satisfied with your equipment for any reason, we’ll take it back for a full product refund or credit (minus return freight). To obtain authorization**, please contact our Customer Experience team at (800) 618-8853. We will credit your purchase price upon receipt of the authorized returned item. Products returned without authorization will not be accepted at our warehouse. Items may be subject to a handling fee. Items must be returned in ‘like-new’ condition with all original packaging to avoid a handling fee. (Handling fee may be up to 20% of item’s cost.)

  • BowFlex reserves the right to determine if a refund or replacement is the most appropriate solution in certain scenarios.
  • BowFlex will credit the entire amount paid for the machine plus taxes. In that case, you would get a full and complete refund. We cannot refund any assembly or moving fees that may have been paid to a third party.
  • If you paid via credit card, your card will be charged when the unit ships. If you qualified and paid via our financing option, the first installment will need to be paid to the financing provider. If your return is approved the full amount will be credited back to your credit card or financing account.
  • If you have owned your equipment for more than the 30-day window, the option for a full refund will be waived. Further support related to how to use the machine, maintenance tips and any technical support or repair will be provided under your warranty coverage.
  • If warranty support is refused, BowFlex reserves the right to reject refunds or returns at any time with no additional compensation.
  • Returns are curbside pickups. If the unit is fully assembled, it should be moved to an outside location where the extraction team can have easy access for removal. Our team does not provide indoor extraction and reserves the right to refuse a refund if the equipment can’t be prepared for extraction.
  • BowFlex reserves the right to make a reasonable deduction if your product is not in ‘like-new’ condition, as determined at the discretion of our customer experience representatives. If substantial damage has been caused to the product above and beyond normal wear and tear, BowFlex reserves the right to refuse a refund.

* 30-day guarantee period starts on date of delivery, per the tracking number issued to you at the time of shipment.

** We’re here to help. If you are just unsure about how to use your machine properly or cosmetic damage is the sole reason for the return request, we’d love to help make it right at no charge to you. You may be offered technical support, replacement parts and/or a visit from a fitness technician, free of charge as an alternative resolution.

Return Policies

ALL RETURN REQUESTS MUST BE REVIEWED BY BOWFLEX. Call (800) 618-8853 to speak to a return specialist for authorization. BowFlex will authorize returns under the following conditions:

  • You must contact BowFlex to return your item within 30 days of receipt to receive a refund (no returns will be accepted after 30 days).
  • All items must be returned in new and working condition to receive a refund unless authorized by a BowFlex Customer Experience agent.
  • All original packaging must accompany the returned product.
  • Parts orders: parts should be returned in the original shipping package with original packing materials in new condition. The packing slip and unused parts credit form must be included in the box. The customer is responsible for all return shipping costs for parts returns and will not be reimbursed for the original freight costs.
  • Items may be subject to a handling fee of up to 20% of the item’s cost.

Customer Responsibility - Customer responsible for all return freight and possible packaging costs, if:

  • Customer cancels the order after the unit has shipped from BowFlex.
  • Customer refuses unit at the time of delivery for any reason other than damaged shipment.
  • If the customer cannot be reached or does not contact the shipping company back within 3 attempts of contact.
  • Repairable or cosmetic damage is noted, but the customer refuses to work with BowFlex Tech Support to repair free of charge.
  • Buyer’s Remorse or size limitations upon delivery: authorization to return the unit must be requested within 30 days of product receipt.

BowFlex’s obligation under this warranty is limited to repairing or replacing at our discretion after the 30-day guarantee has expired. For all returns, customer will be responsible for disassembling the machine and must place it beyond the threshold/door for pickup.

BowFlex’s Responsibility - BowFlex will assume all return charges, IF:

  • Delivery was refused due to visible packaging damage that may impact the integrity of the unit and must be noted on the delivery receipt. The customer should contact BowFlex to inform them of their delivery refusal. No Return Authorization will be issued in this situation.
  • Delivery was received, but with visible packaging damage that may impact the integrity of the unit that was noted on the delivery receipt.
  • Unit is non-repairable as determined by BowFlex Technical Support Department.
  • Customer received unit other than what was ordered.
  • Item was delivered via Room of Choice Delivery or Delivery with Assembly.

Additional Return Information

  • BowFlex only works with preferred partners. Under no circumstances can we accept returns from delivery companies not scheduled and approved by BowFlex.
  • If required, BowFlex will contact the freight carrier to pick up the packaged product at the customer location. The unit must be disassembled and placed in original packaging. Package must be placed beyond threshold/door for pickup.
  • Once the unit is rerouted to BowFlex, BowFlex will refund the original order total minus return shipping charges if applicable.
  • It is recommended that customers retain the original packing material for at least 30 days, in the event the unit needs to be returned. Return pick-ups are made Monday through Friday 9 a.m. to 5 p.m.

Refund/Exchange Policy

Refunds: Customers can contact the BowFlex Customer Experience team at (800) 618-8853 or email customerservice@bowflex.com to work with an agent to get started on a return or refund. Please allow up to 7 business days for refunds to be processed.

Exchanges: A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by BowFlex.

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